Box shipping

[MageHeart]

We are in a supply line crisis, alot of spots in mail service are not filled so things take a little longer

[Hestia25]

So it means I could receive September and October Box together? I sign up for a 3 months box suscription

[Asuna]

As you ordered the first Box (September Box) on Sept 1st., your September box was shipped on the 24th of September. It should arrive in 2 to 3 weeks, depending on where you live globally.

[Asuna]

Then your October Box will the shipped on the 24th of October.

[Hestia25]

Thanks. I’m kinda anxious because the tracking number I have is so weird for me. No USPS, UPS, FEDEX tracking a China 4X one. And it says ready to ship since 4 days ago and it hasn’t moved at all.

[Hestia25]

This is what I have, is that odd for you guys??

[Beestie]

Try popping your tracking number in this app:

Universal Parcel Tracking - Global Package Tracking

[Hestia25]

This is what it pops up🥺 stuck in “transit” for 16 days

[Beestie]

I stuffed it in 17Track and it says it’s waiting to be picked up. Yeah, email support.

[Asuna]

You can email support support@theotakubox.com and Liz will help you out.

[Beestie]

^^^ What @Asuna said.

[Hestia25]

Thanks I contact them. She’s gonna check with the shipping manager and get back to me